APPLICATION MAINTENANCE

Vigeo can provide for all levels of support and enhancement from handling initial service desk queries and correcting application errors, through to preventative maintenance, for both packaged and custom application systems. Well-defined service level agreements ensure that your mission critical applications get the 24 x 7 attention that they require to function effectively.

Vigeo Software's Application Maintenance consists of:

Application Monitoring and Fixing

Performance Monitoring and Tuning

System/ Database Administration

Knowledge Base Creation and Management

User Help Desk

Inventory Analysis

Corrective Maintenance

Adaptive Maintenance

Preventive Maintenance

APPLICATION ENHANMCEMENT

Vigeo handles functional enhancements in a planned and structured manner. You are given regular reports that inform you about progress status and enable you to measure the value added to your application by each customization.

APPLICATION SUPPORT

At Vigeo, we enhance the value of your applications by ensuring that you have access to the functionality that you require to keep pace with changing business requirements. We define mutually acceptable service-level agreements for various defect classifications, thus enabling a structured approach to measuring our performance. We also significantly reduce your rollout costs through planning releases of the application.