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  VIGEO TECHNICAL SUPPORT SERVICES...  
 

Vigeo Customer Services program provides you with a whole new dimension in customer service. We understand that no two organizations have the same support needs-that's why we offer you a varied choice of support services which fits each and every organization.

Our Customer Support is the pinnacle of Vigeo customer support programs, providing an unparalleled level of support for your critical business applications. You receive priority service and superior investment protection.

Vigeo Customer Support is a collaborative business relationship built especially for world-class organizations. You receive superior support from seasoned service experts and priority access and resolution from our technical product support and software development organizations. This partnership ensures that you achieve maximum system efficiency, minimum system downtime, and the competitive advantage you need to be successful.

 
 

Vigeo Customer Support customers benefit from all the following services

 
     
Primary Support Manager  
     
Around-the-Clock Global Support for Critical Issues  
     
Priority Case Escalation  
     
Priority Handling of Incidents  
     
Priority Shipping and Status for Processing
 
     
Premium Service Executive  
     
Customer Communication Plan  
     
Project Review Meetings  
     
Priority Product and Technical Case Handling and Resolution  
     
Priority Invitation to Product Strategy Events  
     
Customer Service Executive  
     
Tips and Techniques  
     
Online Support on Customer Connection  
     
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