Vigeo Customer Services program provides you with a whole new dimension in customer service. We understand that no two organizations have the same support needs-that's why we offer you a varied choice of support services which fits each and every organization.
Our Customer Support is the pinnacle of Vigeo customer support programs, providing an unparalleled level of support for your critical business applications. You receive priority service and superior investment protection.
Vigeo Customer Support is a collaborative business relationship built especially for world-class organizations. You receive superior support from seasoned service experts and priority access and resolution from our technical product support and software development organizations. This partnership ensures that you achieve maximum system efficiency, minimum system downtime, and the competitive advantage you need to be successful.
Vigeo Customer Support customers benefit from all the following services
Primary Support Manager
Around-the-Clock Global Support for Critical Issues
Priority Case Escalation
Priority Handling of Incidents
Priority Shipping and Status for Processing
Premium Service Executive
Customer Communication Plan
Project Review Meetings
Priority Product and Technical Case Handling and Resolution